Key Performance Indicators of Network Agility – Or the Lack of It

How can service providers know if their network is not just cost optimized, but optimized for customer service, customer retention and subscriber revenue growth? Obviously, each service provider is different, but based on our experience, here are some key areas to focus on:

  • How fast can your network identify and confirm call quality problems impacting your customers?
  • How quickly can you change call routing?
  • How fast can you provision new services?

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