Case Study

Case Study : UCaaS Provider Leverages Cloud Age for Margin and Network Quality Gains

Situation: Recently, a leading UCaaS service provider engaged Cloud Age Solutions to help with its network cost issues. It had been a long time since its contracts had been reviewed and its customers were asking for more aggressive market pricing. The company needed an expert firm that could not only re-negotiate its contracts, but also help it improved customer service through optimized call routing.

Solution: The Cloud Age team got to work analyzing the UCaaS provider’s contracts, invoices and call detail records (CDRs) focusing on key pieces of information for the sourcing portion of the engagement:

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Data Center - Sourcing / Inventory Recon

Situation: A global DR / data center operator that had been experiencing significant customer churn wasn’t seeing its network expense line trending downward and wanted to understand why. They also wanted to review and re-negotiate their major network contracts.

Solution: The engagement was structured to provide a reconciliation of all of the customer's network facilities, as well as a sourcing project to renegotiate all expired services.

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UCaaS - Sourcing / Voice Analytics & Optimization

Situation:A large SMB-focused hosted VoIP provider needed help with the following aspects of its network cost operation: Sourcing of several network services, Support for traffic study-derived factors for USF filings, Visibility into customer's usage and cost generation

Solution:The team deployed its voice cost optimization managed service to address these needs by providing the following services delivered as a managed service: Network service sourcing and contract negotiation, Routing optimization and assurance through rich analytics derived from CDRs, rate decks, etc.

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Rural ILEC - Sourcing

Situation:A large rural ILEC had recently entered bankruptcy due to a large acquisition and flawed integration. The client needed to reduce costs to improve its financial condition, so it could emerge from bankruptcy.

Solution:The team quickly received and analyzed the ILEC's cost data. It performed an assessment that identified several high profile cost reduction opportunities that could be implemented quickly. These opportunities were all related to the renegotiation of expiring contracts.

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White Papers

White Paper : gpxcloud™ - SaaS Lifecycle Managment Platform

Many fast-growing unified voice and data service providers think “network optimization” is mainly a cost reduction exercise.

But in today’s competitive environment, the real benefit of optimization is “Network Agility”. We define “Network Agility” as the ability of a service provider’s network and IT infrastructure to respond “at the speed of customer requirements” to delivering superior customer experience and topline growth.

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White Paper: Why Back Office Automation is Key to Emerging Carrier Valuation

Many next generation service providers rely on spreadsheets and emails to manage key back office processes such as network inventory, service provisioning and vendor management. This puts them at risk, because a scalable and agile back office drives customer satisfaction, customer retention and profitability. The good news is that affordable, web based back office software solutions are now available that enable service providers to digitally transform their back office processes, and achieve the reality of network agility

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Others

White Paper : gpxcloud™ - SaaS Lifecycle Managment Platform

Many fast-growing unified voice and data service providers think “network optimization” is mainly a cost reduction exercise.

But in today’s competitive environment, the real benefit of optimization is “Network Agility”. We define “Network Agility” as the ability of a service provider’s network and IT infrastructure to respond “at the speed of customer requirements” to delivering superior customer experience and topline growth.

READ THE FULL SUCCESS STORY