Situation: Recently, a leading UCaaS service provider engaged Cloud Age Solutions to help with its network cost issues. It had been a long time since its contracts had been reviewed and its customers were asking for more aggressive market pricing. The company needed an expert firm that could not only re-negotiate its contracts, but also help it improved customer service through optimized call routing.
Solution: The Cloud Age team got to work analyzing the UCaaS provider’s contracts, invoices and call detail records (CDRs) focusing on key pieces of information for the sourcing portion of the engagement:
Many fast-growing unified voice and data service providers think “network optimization” is mainly a cost reduction exercise.
But in today’s competitive environment, the real benefit of optimization is “Network Agility”. We define “Network Agility” as the ability of a service provider’s network and IT infrastructure to respond “at the speed of customer requirements” to delivering superior customer experience and topline growth.READ THE FULL SUCCESS STORY
Many next generation service providers rely on spreadsheets and emails to manage key back office processes such as network inventory, service provisioning and vendor management. This puts them at risk, because a scalable and agile back office drives customer satisfaction, customer retention and profitability. The good news is that affordable, web based back office software solutions are now available that enable service providers to digitally transform their back office processes, and achieve the reality of network agilityREAD THE FULL SUCCESS STORY
Margin Optimization: Competition in the cloud communications business has never been more intense and there are no signs of that letting up anytime soon. Operators need to ensure they have the lowest cost structure for the desired level of network grade of service. Our consultants have the skills and experience to optimize the cost of service to quality of service equation for our customers.READ gpxcloud™ OVERVIEW