Recently, a leading UCaaS service provider engaged Cloud Age Solutions to help with its network cost issues. It had been a long time since its contracts had been reviewed and its customers were asking for more aggressive market pricing.
By utilizing Cloud Age Solutions’ expertise and Managed Sourcing and Call Routing services, the UCaaS provider achieved a dramatic 35% (~$3.25M) reduction in its overall usage spend. It also gained network agility and significant flexibility in its vendor contracts. The net result, according to it’s CEO, was not only improved margins, but also an improved customer service and retention.