Many fast-growing unified voice and data service providers think “network optimization” is mainly a cost reduction exercise.
But in today’s competitive environment, the real benefit of optimization is “Network Agility”. We define “Network Agility” as the ability of a service provider’s network and IT infrastructure to respond “at the speed of customer requirements” to delivering superior customer experience and topline growth.READ THE FULL SUCCESS STORY
Many next generation service providers rely on spreadsheets and emails to manage key back office processes such as network inventory, service provisioning and vendor management. This puts them at risk, because a scalable and agile back office drives customer satisfaction, customer retention and profitability. The good news is that affordable, web based back office software solutions are now available that enable service providers to digitally transform their back office processes, and achieve the reality of network agilityREAD THE FULL SUCCESS STORY