Resources
Recent Blog Posts
Make A Strategic Telecom Expense Audit Part of Your COVID-19 Recovery Plan
A guest blog by Keith Swaim, CEO, AXIOM Consulting Group, Inc. For enterprises and service providers recovering from the human, business, and organizational impacts of COVID-19, is now the right time to start planning an audit of...
Is Working From Home The Future For All Businesses? This Article Says Not So Fast …
There has been plenty written recently about "work from home" (WFH) – mostly highlighting the positives. But a recent article from geekwire.com stands out because it provides a more balanced perspective, highlighting some of the company culture challenges associated...
Automation Can Deliver Huge Value Managing Telecom Expenses
If you’ve worked in the enterprise or wholesale telecommunications industry for a while, you probably remember well the first time you took a serious look at a telecom invoice from one of the major US carriers. If you were like me, your first thought was: “Wow,...
Continuous Telecom Audits: Why Consultants and Channel Partners Should Care
The telecom industry has fared better than some others (think airlines) in weathering the economic turbulence caused by the COVID 19 pandemic. On the other hand, it’s only prudent to assume that, in the short-term, top-line revenue growth for most companies is going...
FCC Seeks Comments on Unresolved STIR/SHAKEN Issues: Implications for Service Providers
A guest blog by Jonathan S. Marashlian, Managing Partner, Marashlian & Donahue, PLLC, The CommLaw Group. Along with its Report & Order requiring voice service providers to implement the STIR/SHAKEN caller ID authentication framework in the Internet Protocol...
The Work from Home Era- Implications for MSPs and Channel Partners
The COVID-19 pandemic has created such rapid and widespread hardship and disruption for so many people, it's hard to imagine life returning to some level of normal. But given that Americans have survived and thrived in spite of two world wars, and a great depression...
Case Studies and White Papers
Network Agility: The Key to Customer Satisfaction
How fast your network can respond to changes in customer requirements is critical to service provider growth.. Click here to download the white paper.
Cloud Age Helps UCaaS Implement Dynamic Sourcing, Optimized Call Routing
Learn how Cloud Age Solutions helped a top UCaaS provider reduce costs and improve margins through more competitive wholesale telecom contracts and a quality-optimized approach to call routing. Click here to download the case study.
Emerging Carriers Need To Focus On The Back Office
Front-office sales and marketing automation are hot right now. But service providers can't ignore network inventory management, billing and service delivery capabilities. Fortunately, there are affordable software platforms available. Click here to download the...
Podcasts, Videos and Webinars
CCA Virtual Meeting: Voice Cost Optimization: Creating Carrier Economics for Contact Centers – July 8, 2020 at 12:00ET
Regulatory and competitive forces have created a unique opportunity for Contact Centers to significantly reduce voice costs while maintaining or enhancing service levels. Alternate sourcing / service models are available that allow for the procurement and management...
Podcast: Continuous Telecom Audits: Why Consultants and Channel Partners Should Care
In a crises, households and businesses tighten belts and cut costs. But as conditions ease, old habits reassert themselves as the gradual ramp of costs goes ignored. In a company, especially in a potentially high growth sector such as cloud communications, focus on...
CCA Virtual Meeting: Best Practices for Voice Fraud Mitigation – June 10, 2020 at 12:00 ET
The 2019 Communications Fraud Control Association (CFCA) voice fraud loss survey of enterprises, service providers and unified communications companies estimated that the cost of fraud was on average 1.74% of revenues, or over $28 billion. The bad guys never rest. ...
Podcast: Protect Your Profits With These Voice Fraud Mitigation Best Practices
In this podcast from Telecom Reseller magazine, Chris Lee, CEO Cloud Age Solutions outlines the scope of the problem and reminds carriers that fraud losses come right out of the bottom line and represent revenue that cannot be replaced. From Lee’s perch, he observes...
Podcast: There’s MRR Gold in Those Telecom Invoices
In this podcast from Telecom Reseller magazine, Bob Norberg, CMO of Cloud Age Solutions, discusses how better invoice analysis, management and processes can improve the bottom line for service providers, agents, and resellers. Click here to listen to the podcast.
Podcast: Service Providers: Adapt or be left behind!
In this podcast from Telecom Reseller magazine, Chris Lee, CEO Cloud Age Solutions has a critical message for the service providers: adapt or be left behind. Lee gives us a broad overview of the changing terrain of the market and outlines how in the last 2 years,...
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