Resources
Recent Blog Posts
UC Firms Need to Focus on “Back Office” Technology to Survive
Chris Lee, CEO of Cloud Age Solutions, is highlighted in this guest blog post on UC Today. The big bang is on. There are thousands of UCaaS, VoIP, Cloud and Managed Service Providers in the U.S. — far more than traditional telcos, cable cos, CLECs, and wireless...
Faster is Better: The Need to Automate Data Analysis
When firms think about analyzing their data, they may focus on the volume of data – the thousands of rows of spreadsheets and other information that needs to be processed. Or they may be concerned about the variety of invoice data that needs to be standardized, a...
The Power of Giving Thanks: A Blog for Holidays
Just like that, it’s late November and the start of the holiday season. If you are like us, it’s time to cram as much business activity into two or three weeks before everyone disappears until early January 2021. The season starts with that quintessential American...
Podcast: It All Starts with Good Data
Bob Norberg, the CMO of Cloud Age Solutions reports that IBM estimates that poor quality data might be costing the US economy $3.1 trillion, an amount that is roughly equal to the economy of France. An article in Harvard Business Review estimated that highly paid...
Three Takeaways from Datto’s State of the MSP Report
We’re always on the look-out for useful resources for our MSP customers and partners. A case in point is a recent study put out by Datto, a leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs). In general,...
Telecom Expense Reduction – It Starts With Better Data
We all know bad data is bad. But just how costly is it? Consider: IBM estimates that poor quality data costs the US economy $3.1 trillion annually-- a little more than the GDP of France. Even after inflation, that’s a lot of money. The reason is the inefficiency...
Case Studies and White Papers
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Podcasts, Videos and Webinars
Podcast: “Cloud Enabled” vs. “Cloud Native”: Why It Matters
Over the last two years, Cloud Age Solutions has built and launched a cloud native, SaaS platform called gpxcloud. In this podcast, Norberg describes in detail why cloud native is a better approach for data centers and software delivery. With cloud native you have the...
CCA Virtual Meeting: Creating Optimal Voice Cost Structures – July 8, 2020
Regulatory and competitive forces have created a unique opportunity for service providers to significantly reduce voice costs while maintaining or enhancing service levels. Alternate sourcing / service models are available that allow for the procurement and management...
Podcast: Continuous Telecom Audits: Why Consultants and Channel Partners Should Care
In a crises, households and businesses tighten belts and cut costs. But as conditions ease, old habits reassert themselves as the gradual ramp of costs goes ignored. In a company, especially in a potentially high growth sector such as cloud communications, focus on...
CCA Virtual Meeting: Best Practices for Voice Fraud Mitigation – June 10, 2020
The 2019 Communications Fraud Control Association (CFCA) voice fraud loss survey of enterprises, service providers and unified communications companies estimated that the cost of fraud was on average 1.74% of revenues, or over $28 billion. The bad guys never rest. ...
Podcast: Protect Your Profits With These Voice Fraud Mitigation Best Practices
In this podcast from Telecom Reseller magazine, Chris Lee, CEO Cloud Age Solutions outlines the scope of the problem and reminds carriers that fraud losses come right out of the bottom line and represent revenue that cannot be replaced. From Lee’s perch, he observes...
Podcast: There’s MRR Gold in Those Telecom Invoices
In this podcast from Telecom Reseller magazine, Bob Norberg, CMO of Cloud Age Solutions, discusses how better invoice analysis, management and processes can improve the bottom line for service providers, agents, and resellers. Click here to listen to the podcast.
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